JEEKSSHIRE 24 · WALLET
Answers about Wallet, Steam and digital goods
Questions about Steam top-ups, gift card regions, payment, orders and account security, all in one place. Exact prices, fees and availability depend on the item and the day, so the answers tell you where to see them before you pay.
Question topics
What Wallet is
What is JEEKSSHIRE 24 | Wallet?
It is a service for buying games, gift cards and digital services, with its own balance and order history. It runs in a browser and as an app for Mac and Windows, and one account holds your balance, Steam logins and orders.
Which company makes Wallet?
Wallet is made by JEEKSSHIRE 24 FZE LLC, registered in the Ajman free zone in the UAE. The same company is the seller for Stripe and crypto payments, and its details are listed in the legal documents on the main site jeeksshire24.com.
How is the name of the service spelled?
The correct name is JEEKSSHIRE 24 | Wallet, with two letter S and a space before the digits. People search for it under other spellings too, but it is the same service, and the address to check is wallet.jeeksshire24.com.
Is Wallet an official Steam or Valve app?
No, Wallet is not an official Valve or Steam application. It is a separate independent service, and mentioning Steam, PlayStation or Telegram does not imply a partnership with their owners. Brand names belong to their respective rights holders.
Is Wallet a bank or a currency exchange?
No, Wallet is not a bank account, an exchange or a payment system. The balance pays for digital goods and services inside the service and is not a Steam wallet. You cannot use it to send money to other people.
Who is Wallet for?
It suits people who want to top up Steam by login or buy a gift card for the right region, a game key or Telegram Stars in one account. Country and availability are checked per item, so open the card you need first.
What can I buy in Wallet?
Wallet offers Steam top-ups by login, PlayStation and other gift cards, game keys, Steam Gifts, direct game and app top-ups, and Telegram Stars and Premium. The catalogue is updated over time, and the terms depend on the individual item.
What languages does Wallet support?
The Wallet interface runs in 30 languages, chosen with one button in the app and web version. Descriptions, answers and guides on the site are published in Russian, English, Chinese and Arabic, so in other languages the help section opens in English.
How Wallet handles this
Open Wallet in a browser or the app: you can look through the catalogue, and paying requires signing in and a confirmed email. The item, region and total appear in the calculation before you confirm.
Steam top-ups
How do I top up Steam through Wallet?
Open the Steam section, enter your sign-in login and the amount, then choose a payment method and check the calculation. After you confirm, the order goes to fulfilment, and its stages and result are visible in your Wallet history without contacting support.
Which login is needed: profile name or sign-in login?
You need the login you use to sign in to Steam, not the display name of your profile. A profile name can be anything and need not match the login, so check the login on your Steam account page before ordering.
Do I need to share my Steam password to top up?
No, a top-up by login does not need your password. Do not share your Steam password, Steam Guard codes or account access with us or anyone else: Wallet does not request them, and the supplier receives only the login and amount.
Where can I find my Steam login?
Your login appears in your Steam account details and matches the name you type when signing in to the app or site. If you sign in automatically and do not remember it, open the account details in the Steam client settings.
Which account regions does the Steam top-up work for?
Russia — RUB; Ukraine — UAH; Kazakhstan — KZT; Belarus, Azerbaijan, Armenia, Georgia, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan and Uzbekistan — USD. The Steam wallet currency is determined by the account country, not the payment currency in Wallet. Check the account country, login and total before paying. Other countries are not supported by this method.
Can I top up Steam in another currency, for example from Kazakhstan?
Yes. Kazakhstan accounts use a supported KZT wallet; Ukraine uses UAH and Russia uses RUB. USD wallets are also supported for the countries in the supported list. The payment currency in Wallet and the Steam wallet currency are different.
How can I pay for a Steam top-up?
Steam top-ups can be paid with SBP, a card or a suitable Wallet balance. The calculation shows which method is allowed right now and what it costs before you confirm. Availability depends on the payment server and operation terms, so check the order itself.
Can I top up Steam without a bank card?
Yes, if the calculation offers SBP or a suitable Wallet balance. The balance can also be funded by other supported methods such as cryptocurrency, but every order has its own list of allowed sources, which you can see before paying.
Where can I see the fee for a Steam top-up?
The fee appears in the order calculation, separately from the amount credited and next to the total to pay. It depends on the payment method, promotion, plan and limits, so there is no fixed figure here, and calculating takes no money.
What is the minimum Steam top-up amount?
Wallet checks the exact minimum and maximum during the calculation, because limits depend on the payment method and the terms of the operation. Enter the amount you want in the Steam section: if it does not fit, you will see that before confirming.
How long does a Steam top-up take?
There is no fixed time: a paid order may wait in the queue, and its stages are visible in your history. Payment does not mean the funds have been credited, so go by the order status and notifications rather than a timer.
What if I entered the wrong Steam login?
Open the order in your history at once: if it has not been sent and cancellation is available, cancel it with the button on the card. If fulfilment has started, contact support with the operation number. Only create a new order after checking the login.
Can I save a Steam login, and what does that do?
Yes, you can save Steam logins in your Wallet account so you do not have to retype them. Saving does not prove ownership of the account or give access to its library or balance, and you manage logins in the accounts section.
Does Wallet show my Steam wallet balance?
No, a saved login does not show your Steam balance, because Wallet has no access to your account. Check the top-up result in your order and the wallet amount in Steam itself. A Wallet balance and a Steam wallet are different things.
How Wallet handles this
In the Steam section enter the login and amount, then choose SBP, a card or your Wallet balance. The calculation shows the amount credited, the fee and the total separately, and the order's progress stays in your history.
Gift card regions
Why does a gift card not work in every country?
A card is normally issued for a specific market, and its terms are tied to the account's country. A similar logo or currency therefore does not mean compatibility. Before paying, compare your account's country with the region stated in the item card.
How do I find my account's region before buying a card?
Look up the country in the settings of the service you are buying for: the Google Play payments profile, your Microsoft account, Apple Account or PSN. Then choose a card for the same country in Wallet, if the catalogue has one.
Is it enough for the card and account currency to match?
No, a matching currency is not enough: several countries can share one currency, and a card is still meant for a specific store. Go by your account's country and the activation terms stated in the card of the selected item.
What if a code from another region will not activate?
Do not try to change your account region using unverified instructions: first compare the code's country with the account's. Then contact support with the operation number. Whether a cancellation is possible depends on the order stage and the nature of the digital item.
Can I move a card balance to another country?
Do not count on it, because funds are usually tied to the account's country and the store's rules. Google Play and Amazon balances, for example, are linked to the profile country and the regional store. That is why you check the region before paying.
How do I find an App Store or iTunes card for the UAE?
Search the catalogue for Apple, App Store or iTunes, open the brand and choose the UAE and the AED denomination you need. This item requires an Apple Account in the UAE region, so check your account's country first and availability in the card.
Will an App Store card pay for Apple hardware?
Do not assume so: App Store and iTunes cards and other Apple products can have different rules of use. No card should be treated as universal payment for hardware and all Apple services, so read the description and activation terms of the specific item.
Which Amazon card should I choose for my store?
Choose by the domain and country of the store where you have an account, not just by currency. Amazon.com and other regional stores may have separate balances and rules, so moving a balance between markets is not assured. Regions are grouped in one brand card.
How do I check whether a Google Play code will work?
Open your payments profile in Google Play and look at the country: a code works in the country it was issued for. A code from elsewhere may not activate even with a similar currency. Redeem it yourself in the promo code section.
Will a Netflix card work for my account?
It will only if the card's country matches your Netflix account's country, so compare them before buying. The card adds funds to the account and is meant for the stated country. Regional options and terms are shown in the catalogue card.
Which Nintendo eShop code do I need for my account?
You need a code from the same region as your Nintendo account, because a code works in the store of the country it was issued for. Check the country in your account settings and pick the matching option in the catalogue if available.
How Wallet handles this
Open a brand in the catalogue and choose the region and denomination in one card. Read the activation terms before paying; the issued code appears in the order and is sent to your confirmed email.
PlayStation, Xbox and game codes
Which PlayStation card should I choose?
Choose a card by your PSN account's country and store currency, then the denomination you need. A card from one market does not become universal for any account, so compare your PSN country with the activation terms, not just a similar currency symbol.
Does a PlayStation card activate PS Plus automatically?
No, the card adds to your store balance and does not promise automatic activation of PlayStation Plus. Whether you can pay for a subscription from this balance depends on the rules of the store, account and product, so check PlayStation Store before buying.
Do I need to give access to my PSN account?
No, buying a digital code does not require giving your PlayStation password to the seller. You receive the code in your order and at your confirmed email, then activate it yourself. Services that require handing over a password are not sold in Wallet.
What is the difference between an Xbox card and a Game Pass code?
An Xbox card adds balance to a Microsoft account for Microsoft Store purchases, while a Game Pass code activates a subscription of a set tier and term. They are not interchangeable, so read the option name and region in the card before paying.
Can a code extend a Game Pass subscription that is already active?
Microsoft sets the rules for stacking and tier conversion, and they depend on your current subscription. Check them in your Microsoft account before buying and make sure the code's region matches the account's country. Wallet has no influence on those rules.
Do I need to give my Roblox login and password to get credit?
No, a Roblox card is activated with a code in the player's account, so no login or password has to be shared. You receive the code in your order and at your confirmed email and enter it yourself. A password request is not our process.
What is Razer Gold and where can I spend it?
Razer Gold is game credit: the code adds to a Razer account, and you can spend it in the games and services that accept it. Before buying, check that your game accepts Razer Gold and that the code's region suits you.
How Wallet handles this
Open the PlayStation section or find the brand in the catalogue, choose the region and denomination, and check the calculation. You activate the code yourself in your own account, so nobody needs access to it.
Keys, Steam Gifts and direct top-ups
How is a game key different from a Steam Gift?
A key is a digital code you activate on the stated platform, while a Gift is delivered through Steam's gifting mechanism. Delivery and restrictions differ, so choose the matching catalogue category rather than going by the title of the game alone.
What should I check before buying a game key?
Check the platform, activation region, edition and product language, not just the title of the game. A Steam key and a key for another platform follow different activation rules. If the terms are unclear, do not pay yet and ask support first.
Will an add-on work without the base game?
Usually not: DLC may require the base game, so check what the edition contains before paying. A series title also does not assure that all add-ons are included. The contents of the item are stated in its card and in the selected offer's description.
Where will my purchased key appear?
Once issued, the key is available to its owner in the order in your Wallet history and is also sent to your confirmed email. Until then the order shows fulfilment progress, and waiting requires no second payment. Activate the key yourself on the platform.
How does buying a Steam Gift work?
Choose a game in the Gifts catalogue and enter the recipient details the card asks for; another game can be found by Steam App ID when the supplier supports it. After payment the gift may wait for fulfilment, and its status is in your history.
Can I send a Steam Gift to any country?
There is no universal assurance: gift availability depends on Steam's regional rules and the supplier's offer. Check the recipient's region and the terms of the selected offer before paying. You do not need to share any Steam password or access code for this.
How is a direct game top-up different from a card?
With a direct top-up you choose the game or service, the region and a package, then enter the recipient's details, and no code needs redeeming. It is a separate format for specific items, not universal payment for any site, and terms are in the card.
What do I need to buy UC for PUBG Mobile?
You need your player ID, and no password has to be shared: the region and package are chosen before paying. Check the ID in the game, because similar IDs can belong to another account or region. The catalogue card shows package availability.
How do I buy Telegram Stars or Premium, and what do I enter?
Choose the product, a package of Stars or a Premium term, and enter the recipient's correct username and any fields the card shows. A Telegram sign-in code and session access are not needed. Stars and Premium are separate products with different terms and prices.
How often is the catalogue updated, and why did an item disappear?
The catalogue updates automatically, new items are checked for a supported format before admission, and the range and availability change. An item can therefore vanish from a card temporarily. A missing option does not become available just because the category name sounds general.
How Wallet handles this
The catalogue separates items by format: keys, gifts and direct top-ups. Each card asks only for the fields that item needs and shows the terms of the selected offer before you pay.
Payment methods
Which payment methods work for a Steam top-up?
For a Steam top-up these are SBP, a card or a suitable Wallet balance. The server decides which are available for your particular operation, so the list is shown in the calculation. If a method is missing there, it is not allowed for this order right now.
How are catalogue items paid for?
Catalogue items are paid from a suitable confirmed Wallet balance, and availability depends on the source of funds and the item's checkout terms. If your balance does not qualify, fund it by an allowed method first: the calculation shows the permitted source and the total.
Why fund a Wallet balance if I could pay directly?
Some operations, such as catalogue items and payment by foreign card or cryptocurrency, require funding a separate balance first. It holds your advance in the service and is not a bank account, and an unused remainder can be returned under the refund terms.
Can I pay with a foreign card?
Yes, through Stripe in US dollars, but it funds a separate Wallet balance first. Wallet records the advance in roubles, while Stripe fixes the rate and the USD amount before payment, and the exact amount is shown before you confirm. The seller is JEEKSSHIRE 24 FZE LLC.
Can I fund Wallet with cryptocurrency?
Yes, you can fund your Wallet balance with a supported cryptocurrency, and the invoice sets the exact amount, coin, network and address. Funds are credited only after the server verifies full payment and network confirmations. Minimums and fees depend on the chosen network.
What if I send crypto on the wrong network or the wrong amount?
Send exactly the amount, coin and network stated in the invoice, because crediting requires verifying full payment and network confirmations. If you made a mistake, do not send a second payment; contact support and include the operation number so it can be reviewed.
Can I combine different balances in one purchase?
No, different payment channels are not combined in a single purchase. Funds added by different methods can therefore be counted separately. The calculation shows which source suits the item and whether it covers the amount before you confirm the order.
How do I apply a promo code?
Enter the promo code in its field while placing the order, and the calculation shows whether a discount applied and what the total became. Terms depend on the specific promotion, so go by the final amount there rather than lists of codes found elsewhere.
Does Wallet store my card details?
No, card details are entered on the payment provider's page and are not stored in Wallet. The amount and operation data go to the provider you selected: T-Bank for SBP or Stripe for foreign cards. The app and support never ask for a CVV.
What document do I get when paying through Stripe?
Stripe sends a receipt to your confirmed email, but it is not a Russian cash register receipt. The seller for Stripe and crypto payments is JEEKSSHIRE 24 FZE LLC, UAE. The details are in the terms of use, linked in the page footer.
How Wallet handles this
The allowed method depends on the item and the source of funds, and Wallet shows it in the calculation. You can check before confirming, because the calculation itself takes no money.
Fees and plans
What fee does Wallet charge?
Our fee for funding a Wallet balance is 1% on top of the amount credited, and for a return it is 1% of the returned remainder. Provider, network and conversion fees are separate. For purchases, the total depends on the item, method and plan and appears in the calculation.
How much does crediting 1000 ₽ to my balance cost?
Excluding provider fees, crediting 1000 ₽ costs 1010 ₽, and returning 1000 ₽ gives you 990 ₽. Provider, network and conversion fees are separate, so check the real total for your chosen method in the calculation before you confirm the operation.
What plans does Wallet have?
The terms of use list three plans: Standard for free, Lite for 99 ₽ and Ultra for 249 ₽ for 30 days. Lite and Ultra lower the fee within shared limits. The plans section shows the current terms before you buy one of them.
Does a plan renew automatically?
No, there is no auto-renewal: Lite and Ultra last 30 days, and then you decide yourself whether to take the plan again. Money is not charged on its own. Terms and your current plan are visible in the plans section inside Wallet.
What do the Lite and Ultra benefits cover?
The benefits apply to Steam and eligible catalogue purchases within limits they share. The supplier's item price and other costs are counted separately. The benefit available for a particular order is shown in its calculation before you confirm that order in Wallet.
Where can I see the exact total before paying?
The total appears in the order calculation, with the chosen item, fee, payment method and amount. Calculating takes no money, which leaves only after you confirm. We do not publish prices on the site, because they depend on the item and the day.
Is Wallet the cheapest way to top up Steam?
We cannot claim that, because the terms of other services change and we do not verify them. The only honest comparison is to look at the total to pay and the amount credited in Wallet's calculation and compare them with another method.
How Wallet handles this
The plans section shows the terms of Lite and Ultra, and each order's calculation shows the total with your plan applied. Compare the final amount: it matters more than any single percentage.
Orders, the queue and delivery
Where can I check an order's status?
The status is in the history section, which shows the stages, result and available actions for each order. Wallet also sends notifications. Completion is confirmed by the history rather than by the payment itself, so open the order card first if in doubt.
Where do I get a gift card code after paying?
An issued code is shown to its owner in the order in your history and is also sent to your confirmed email. Payment status and code delivery are separate stages, so the code may not appear right away. No second payment is needed.
I paid but the funds have not arrived. What should I do?
Open the order in your history and check the stage: a paid order may wait in the queue, which is a separate state. Do not pay again. If the status is unknown or stays unchanged for long, contact support with the operation number.
What does it mean when an order is in the queue?
The order is paid and waiting for fulfilment. The queue applies to Steam and supported catalogue items after you explicitly accept the waiting terms. The position, stages and waiting time are shown in the order, so you do not need to place or pay it again.
What does the 10-minute countdown in an order mean?
It is a waiting indicator, not a promise of delivery by that time. The order may finish earlier or later, so go by the stage and status in your history. If the timer runs out, do not place a new order: check the current card first.
Should I pay again if an order waits a long time?
No, you do not need to pay for the same order again: waiting requires no new payment, and a second one creates an extra operation. If the status is uncertain, do not create a new payment; contact support with the operation number.
Can I cancel an order in the queue?
Yes, if cancellation is still available: the button on the order card works until the order is sent and returns the reserved funds to Wallet. After fulfilment begins, or if the result is unknown, restrictions apply. The card itself shows what is allowed now.
What should I do if an operation's status is uncertain?
Do not create a repeat payment; contact support with the operation number. First check your connection and refresh the status in your history, since sometimes the cause is only a lost connection. Support will review the operation and tell you which action is available.
How can I learn an order is ready without checking constantly?
Wallet sends notifications about order progress: new ones appear as a banner in the corner of the screen and stay in the notifications section. Codes are also sent to your confirmed email. The order status in your history remains the final confirmation.
My code did not arrive by email. What should I do?
Open the order in your history: an issued code is shown there regardless of the email. Then check your spam folder and which address is confirmed in your profile. If the order has no code yet, delivery is not finished, and no second payment is needed.
How can I tell a direct game top-up is complete?
Look for the confirmed result in your history, which shows the fulfilment stages and supplier status. A paid queue and a completed top-up are different states. If the history shows success but nothing changed in the game, contact support with the operation number.
How Wallet handles this
Every order is in your history with its stage, status, code or key and available actions. If the result is unclear, do not pay again: open the order card and contact support if needed.
Cancellations and refunds
Can I get back an unused Wallet balance?
Yes, a verified unused remainder can be returned with the Return button, and no second request is needed. Availability depends on the state of your operations. Spent funds, bonuses and amounts in fulfilment do not count as free balance and cannot be returned this way.
How much is withheld when a balance is returned?
Our return fee is 1% of the returned remainder: excluding provider fees, returning 1000 ₽ gives you 990 ₽. Provider, network and conversion fees are separate, and the exact total is visible in Wallet itself before you confirm the return.
Where does returned money go?
A return follows the original channel: through T-Bank to the original payer, through Stripe to the original card in USD at the original rate, and for crypto in the same coin and network to a verified address you provide. It does not replace transfers to others.
Can I get money back for an issued code or key?
Check the item's terms before paying: whether cancellation is available depends on the fulfilment stage and the nature of the digital product. A card is intended for its stated use, so any refund is checked separately by order stage and product terms. Support reviews specific orders.
Why did a return arrive in parts or stay pending?
A return may come in several parts, and a bank return and its receipt have separate statuses. A crypto return requires a reserve and provider confirmation; otherwise the request waits. The current state is in your history, and no second request is needed.
Can I cancel an unpaid request?
Yes, an unpaid request can be cancelled if cancellation is available for it: unfinished operations have a button for this. If it can no longer be cancelled, Wallet shows the reason or the available action. The cancelled request remains in your operation history.
How Wallet handles this
The Return button reserves the free balance, and the fee and total are visible before you confirm. If an operation looks unclear, contact support and include its number.
Sign-in and security
What information is safe to enter in Wallet?
Enter only what the item card asks for: a Steam login, game ID, recipient username and a confirmed contact. For cloud Wallet, the service stores an identifier, name and email from the sign-in provider, contacts, Steam logins, operations, balance and plan.
What will Wallet never ask for?
Wallet does not ask for your Steam password, Steam Guard, CVV, seed phrase, private keys or sign-in codes, including through support. If someone requests them in our name, it is fraud: do not share them or send money on outsiders' instructions.
How do I sign in to Wallet?
You can sign in with Google or Yandex, with an email code, or by phone, with the code delivered through Telegram. Payment needs a confirmed email. Options depend on provider availability, and Wallet receives a name and contact, never your password.
Why does my phone sign-in code not come by SMS?
Because phone codes are delivered in Telegram through Telegram Gateway, not by SMS. Open Telegram on the same number and find the message with the code. Do not forward it to anyone, including support, because we never request it.
What is the four-digit code in Wallet?
It is a passcode that opens Wallet on launch without a sign-in email. There is one code per account, so a new sign-in or signing out does not ask you to set it again. Set it in your profile, or postpone it until the next launch.
Why did a second wallet appear with a new sign-in method?
If you used to sign in with Google or Yandex and now use another contact, the system can create a separate wallet. To avoid this, sign in the old way first and link the new contact in your profile. Contact support if confused.
What if I have lost access to my account?
Write to support from an address you can access: recovery requires verification and never relies on knowing a login alone. You manage devices in Profile → Security. Do not send passwords or confirmation codes, even if you hope to speed up the check.
How do I delete my Wallet account?
Open Profile → Security → Delete Wallet account: it needs a fresh sign-in and an explicit DELETE confirmation. Deletion does not affect Steam or the main JEEKSSHIRE 24 account. Encrypted backups are kept for up to 30 days and restored only with the deletion log applied.
Where is my data stored?
Wallet's cloud data is hosted on a DigitalOcean server in Frankfurt and kept until the account is deleted. Sessions last until revoked or for up to 30 days. The details and how to request access to your data are in the privacy document.
How Wallet handles this
Sign-in settings, contacts, devices and account deletion are all in your profile, as is the four-digit code for launching the app. Wallet does not ask you for passwords or confirmation codes.
Apps and support
Which devices does Wallet work on?
There is a Mac app, a Windows EXE and a web version for computers and phones. You do not need a separate phone app, since the web version opens in a browser. One account keeps your balance, Steam logins and history on every device.
What does the Mac app require?
The app needs Apple Silicon and macOS 26 or later. It is signed with Developer ID and notarized by Apple, and you can download it from the Wallet page. If your Mac does not qualify, use the web version in a browser with the same account.
Which Windows versions are supported?
Wallet is available as an EXE for Windows 10 and 11 on x64 and for Windows 11 on ARM64. Pick the file for your architecture on the download page. If installation is not possible, the web version works in a browser with the same account.
Why does Windows show a warning when installing Wallet?
The current Windows EXE files are released without a digital signature, so the system may show a warning. Download the file only from the Wallet page on wallet.jeeksshire24.com and avoid copies from other sites. If you have doubts, use the web version.
How does the Wallet app update?
On Mac and Windows the app offers a new version and installs it at the press of a button, showing download progress, then reopens. The web version updates on the server by itself. The What's New section inside Wallet explains the changes.
Will my balance be the same on computer and phone?
Yes, when you sign in to one account, the balance, Steam logins and order history are shared across all devices because they are stored in the cloud. Use the same sign-in method as before, or a separate wallet may appear.
How do I contact Wallet support?
Message @jeeksshire24support on Telegram or write to jeeksshire024@gmail.com with the app version, operation number and a description of the problem. Do not send passwords, confirmation codes, card details, seed phrases or API keys, and hide personal data in screenshots.
How Wallet handles this
One account works across the web version and the apps. If something does not add up, contact support with the app version, the operation number and a description, but never send passwords or codes.